Privacy Policy

Last updated: 16 July 2026

1. Business Information

phunga is owned and operated by Eramdam Shoppe, registered under Udyam Registration No. UDYAM-MN-05-0037258.

Email: phunga@gmail.com
Phone: [UPDATE PHONE NUMBER]
Registered Address: [UPDATE REGISTERED ADDRESS], Imphal, Manipur, India

2. Information We Collect

We may collect the following information when you use phunga:

• Account information: name, mobile number, email address, login details, OTP verification status.
• Delivery information: delivery address, landmark, city, state, pincode, latitude, longitude, and address notes.
• Order information: selected vendor, menu items, quantity, price, order total, delivery fee, promo code, order status, cancellation reason, and order history.
• Payment information: payment method, transaction status, payment ID, order ID, refund ID, and payment gateway response details. We do not store full card numbers, CVV, UPI PIN, or banking passwords.
• Device and usage information: device type, app version, IP address, browser type, pages viewed, crash logs, and diagnostic data.
• Communication information: support requests, feedback, complaints, emails, calls, or messages sent to us.

3. Location Data

We may collect approximate or precise location data with your permission to check serviceability, show nearby vendors, calculate delivery distance, estimate delivery charges, and deliver orders to the correct address.

You may disable location access from your device settings; however, some app features may not work correctly without location access.

4. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process, confirm, deliver, cancel, or refund orders.
• Show nearby vendors, menu items, offers, and delivery availability.
• Process payments and verify payment status through authorised payment gateway providers.
• Communicate order updates, delivery updates, support responses, and service notifications.
• Prevent fraud, misuse, unauthorised access, and payment abuse.
• Improve platform performance, customer experience, security, and service quality.
• Comply with legal, tax, accounting, regulatory, and dispute resolution requirements.

5. Legal Basis and Consent

By using phunga, creating an account, placing an order, providing information, or enabling app permissions, you consent to the collection and use of your information as described in this Privacy Policy.

We process personal information for legitimate business purposes, contractual service delivery, legal compliance, fraud prevention, customer support, and other lawful purposes under applicable Indian laws.

6. Data Sharing

We may share necessary information with:

• Restaurants and vendors: to prepare and fulfil your order.
• Delivery partners: to deliver your order and contact you if required.
• Payment gateway providers: to process payments, verify transactions, handle refunds, and prevent fraud.
• Technology/service providers: hosting, analytics, notifications, customer support, security, and app infrastructure.
• Government, law enforcement, or regulatory authorities: where legally required.

We do not sell your personal information to advertisers or unrelated third parties.

7. Payment Security

Online payments are processed through authorised payment gateway providers. Sensitive payment credentials such as card CVV, UPI PIN, banking passwords, and full card details are handled by the payment provider and are not stored by phunga.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve user experience, analyse traffic, remember preferences, and maintain security. You may manage cookies through your browser settings.

9. Data Retention

We retain personal information only for as long as necessary for order fulfilment, account management, legal compliance, accounting, tax records, fraud prevention, dispute resolution, and business operations.

Certain transaction, invoice, refund, and order records may be retained for a longer period where required by law.

10. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration, or disclosure. However, no internet-based service is completely secure, and users are responsible for keeping their login credentials and OTPs confidential.

11. User Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal information. You may also withdraw consent for certain processing activities where permitted by law.

To make a request, contact us at imphaleats@gmail.com. We may need to verify your identity before processing such requests.

12. Children’s Privacy

phunga is intended for use by persons who are legally capable of entering into a binding agreement. Minors should use the platform only with consent and supervision of a parent or legal guardian.

13. Third-Party Links

The platform may contain links to third-party websites, payment pages, vendor pages, or services. We are not responsible for the privacy practices, content, or security of such third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest revision date. Continued use of the platform means you accept the updated policy.

15. Grievance Officer

Name: phunga Support
Email: phungasupport@gmail.com
Phone: [UPDATE PHONE NUMBER]
Response Time: Within 48 hours