Shipping / Delivery Policy

Last updated: 16 July 2026

1. Service Area

phunga currently provides food ordering and delivery services in selected serviceable areas of Imphal, Manipur. Delivery availability depends on vendor location, customer address, distance, road conditions, vendor operating hours, delivery partner availability, and service zone coverage.

Customers can check delivery availability by entering or selecting their delivery address in the app or website.

2. Delivery Address

Customers are responsible for providing accurate and complete delivery details, including:

• Full name and phone number.
• Complete delivery address.
• Landmark, building name, floor, or house number where applicable.
• Correct location/map pin where required.
• Any special delivery instructions.

phunga shall not be responsible for failed or delayed delivery caused by incorrect address, wrong location, unreachable customer, or incomplete delivery instructions.

3. Delivery Time

Delivery timelines shown on the platform are estimates only. Actual delivery time may vary due to:

• Food preparation time by the vendor.
• Distance between vendor and customer.
• Traffic, road conditions, weather, or local restrictions.
• Peak hours, festivals, strikes, curfew, or unexpected disruptions.
• Availability of delivery partners.
• Order size and vendor workload.

4. Delivery Charges

Delivery charges may vary based on distance, service area, vendor, order value, time, demand, promotions, or other operational factors. Any applicable delivery fee will be shown before order confirmation.

5. Packaging

Vendors are responsible for preparing and packing food properly for delivery. Packaging charges may apply depending on vendor policy and item type. Customers should check the order summary before payment.

6. Customer Availability

Customers should remain available at the provided phone number and delivery location after placing an order. If the delivery partner or support team is unable to reach the customer after reasonable attempts, the order may be marked as failed, cancelled, or delivered depending on the situation.

Refunds in such cases will be handled as per our Cancellation & Refund Policy.

7. Contactless or Special Delivery Instructions

Customers may provide special instructions such as gate delivery, contactless delivery, or landmark guidance. We will try to follow reasonable instructions, but fulfilment depends on feasibility, safety, and delivery partner discretion.

8. Delayed Delivery

If an order is delayed, customers may contact support. Delay alone may not always qualify for a refund, especially if caused by traffic, weather, customer unavailability, or circumstances beyond reasonable control.

However, if there is excessive delay due to reasons attributable to phunga, vendor, or delivery partner, we may offer resolution such as refund, partial refund, coupon, or support assistance after verification.

9. Failed Delivery

Delivery may fail due to incorrect address, customer not reachable, unsafe delivery conditions, service area restrictions, road blockage, or force majeure events. Refund eligibility will depend on the cause of failed delivery and order status.

10. Food Safety on Delivery

Customers are advised to consume food within a reasonable time after delivery. phunga shall not be responsible for quality issues arising from delayed consumption, improper storage after delivery, reheating, or handling by the customer.

11. Contact for Delivery Support

Email: phungasupport@gmail.com
Phone: [UPDATE PHONE NUMBER]
Support Hours: [UPDATE SUPPORT HOURS]

12. Business Information

phunga is owned and operated by Eramdam Shoppe, registered under Udyam Registration No. UDYAM-MN-05-0037258.